Not everyone wants a managed product. Plenty of operations have their own platform, their own way of running it, and a team that knows it — what they lack is depth when something breaks at three in the morning, or when a project needs someone who has done it before.
Callix is that depth. VICIdial hosting provisioned in about four minutes, dedicated engineers who proactively manage the platform rather than waiting for tickets, and 24/7 response. The remit covers the whole stack: server clusters, agent desktops, CRM integrations and real-time analytics.
It also covers the parts either side of the dialer that determine whether campaigns actually work — wholesale SIP termination through tier-1 carriers, and virtual DIDs and toll-free numbers with STIR/SHAKEN attestation.
Services
Managed VICIdial hosting
Fully configured server access delivered in about four minutes.
Dedicated engineers
Named technical staff who manage your platform proactively, not reactively.
24/7 support
Round-the-clock response for outages, degradation and urgent changes.
Wholesale SIP termination
Direct connectivity to tier-1 carriers worldwide.
Virtual DIDs & toll-free
Local and toll-free numbers with STIR/SHAKEN compliance.
Inbound, outbound & blended
Campaign architectures for each mode, or all three on one platform.
API integration
VICIdial connected to the rest of your stack through its APIs.
Compliance-ready builds
Platforms configured against the rules of the markets you call into.
Delivered with Callix
Moving a 1,200-agent floor off self-hosted VICIdial without dropping a call
- 0 min
- Downtime during cutover
- 1,200
- Concurrent agents sustained
Putting a SIP layer in front of the dialers so maintenance stops costing calls
- 0
- Maintenance windows needed
- 0
- Calls dropped per node drain
Bringing an abandon rate back under the line without losing contact volume
- 2.6% → 0.9%
- Abandon rate
- +11%
- Connected calls
Prishal Technolabs
Lead generation, software and AI delivery at scale.
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